Legal
Privacy policy
Last updated 17 October 2026
This policy explains what personal data Vexho collects when you visit vexho.co.uk or join our waitlist, why we collect it, and the rights you have over it.
1. Who we are
Vexho is operated by Vexho. We are the “controller” of the personal data described in this policy under the UK GDPR and the Data Protection Act 2018.
You can contact us about anything in this policy at office@vexho.co.uk.
2. What we collect
When you join the waitlist we collect:
- your email address;
- whether you want to send parcels or drive with Vexho;
- your postcode, if you choose to give it (optional);
- your vehicle type (car, van or motorbike), if you are a driver and choose to give it (optional).
When you use the site, our servers and hosting provider also process technical data such as your IP address, browser type and the pages requested. We use this to keep the site secure, prevent abuse and fix faults. To limit repeated form submissions, we turn your IP address into a one-way hash (a scrambled code that can’t be reversed) and keep that code for no more than two days. We don’t store your IP address itself.
We do not collect payment details, and we do not sell your personal data.
3. How and why we use your data
| Purpose | Legal basis |
|---|---|
| Add you to the waitlist and email you about Vexho’s launch and early access | Your consent (UK GDPR Article 6(1)(a)). You can withdraw it at any time. |
| Email you a link to confirm your address, so nobody can sign you up without your say-so | Your consent (Article 6(1)(a)), given when you submit the form. |
| Decide where to launch first, using postcodes and roles in aggregate | Our legitimate interests in planning our service (Article 6(1)(f)). |
| Keep the site secure and prevent spam and abuse | Our legitimate interests in protecting our service (Article 6(1)(f)). |
| Analytics about how the site is used, if you accept analytics cookies | Your consent (Article 6(1)(a)), as required by the Privacy and Electronic Communications Regulations. |
We will only email you about Vexho. Every email will include a way to unsubscribe.
4. Who we share data with
We share personal data only with service providers who process it for us under written agreements, and only for the purposes above. These include:
- Vercel, which hosts this website;
- Supabase, which stores our waitlist database;
- Resend, which delivers our emails;
- Namecheap, which hosts our company mailboxes.
We may also disclose data if the law requires it, or to protect our rights or the safety of others.
5. International transfers
Some of our providers may process data outside the UK, including in the United States and the EU. Where they do, we rely on UK-approved safeguards such as the UK adequacy regulations, the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.
6. How long we keep it
If you don’t confirm your email within 30 days of signing up, we delete it automatically. Once you’ve confirmed, we keep your waitlist data until you ask us to remove it, or for 12 months after Vexho launches in your area, whichever comes first. You can unsubscribe from any email we send. Server logs are kept for a short period, normally no more than 30 days. Aggregated data that no longer identifies anyone may be kept for longer.
7. Your rights
Under UK data protection law you have the right to:
- be told how your data is used, and ask for a copy of it;
- have inaccurate data corrected;
- have your data erased;
- restrict or object to our use of it;
- receive your data in a portable format, where it applies;
- withdraw your consent at any time, without affecting what we did before you withdrew it.
To use any of these rights, email office@vexho.co.uk. We will reply within one month. If you are unhappy with how we handle your data, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113. We’d appreciate the chance to put things right first.
9. Children
Vexho is not aimed at anyone under 18, and we don’t knowingly collect data from children. If you think a child has joined our waitlist, email us and we’ll delete it.
10. Changes to this policy
We may update this policy as Vexho develops, for example when the apps launch. We’ll post the new version here with a new “last updated” date, and tell you directly if the changes are significant.